QuibCo / RustWire Gospel

Support

Find the right support path for accounts, billing, multiplayer, dedicated servers, creator packages, privacy, and safety.

Email is monitored during the invitation-only alpha. Never send passwords, API keys, complete payment-card numbers, or other secrets.

Account and login

Invitation problems, authentication, lost access, account compromise, or account closure.

support@rustwiregospel.com

Billing and refunds

Subscription cancellation, invoices, duplicate charges, refund requests, and entitlement problems. Include the Stripe receipt or invoice reference, but never a complete card number.

billing@rustwiregospel.com

Multiplayer and servers

Connection failures, server allocation, persistent state, capacity, backups, and dedicated-server operator questions.

support@rustwiregospel.com

Creator and moderation

Package validation, submissions, accepted versions, copyright concerns, moderation decisions, and creator-platform questions.

support@rustwiregospel.com

Privacy

Requests for access, correction, deletion, export, processing information, or other applicable privacy rights.

privacy@rustwiregospel.com

Safety and abuse

Harassment, threats, unsafe content, cheating, fraud, compromised servers, or urgent security concerns. Include relevant timestamps and identifiers without reposting harmful material unnecessarily.

safety@rustwiregospel.com

What to include

  • Your account email or player identifier.
  • The approximate date and time, including time zone.
  • The experience, lobby, server, invoice, or package identifier involved.
  • A concise description of what happened and what resolution you are requesting.
  • Relevant screenshots or diagnostic reference IDs, with secrets and payment-card data removed.

Security reports

Do not publicly disclose an unpatched vulnerability or access another user’s data to prove an issue. Provide reproducible steps to safety@rustwiregospel.com. QuibCo will acknowledge a good-faith report as capacity permits.

Policies

Review the Terms of Service, Privacy Policy, and Refund Policy before submitting a request.