Subscriptions
- You may cancel a subscription at any time. Access ordinarily remains active through the end of the paid billing period.
- The first payment for a new subscription is eligible for a full refund when requested within seven calendar days after purchase.
- An automatic renewal payment is eligible for review when a refund request is submitted within 72 hours after renewal.
- Outside these windows, subscription payments are not prorated or refunded except where required by law or expressly stated at purchase.
Digital and generation credits
Unused credit purchases are eligible for a refund when requested within 14 calendar days after purchase. Consumed generation credits, completed or started generation jobs, hosted-server time, redeemed virtual currency, and credits transferred into a completed purchase are non-refundable except where required by law or caused by a verified QuibCo billing error.
Dedicated-server services
A dedicated-server purchase may be refunded within seven calendar days only to the extent that included compute, storage, bandwidth, generation work, reserved capacity, or other hosted resources have not been materially consumed. QuibCo may deduct the reasonable value of consumed resources from an otherwise eligible refund where permitted by law and disclosed to you.
Duplicate and unauthorized charges
Duplicate charges and charges you reasonably believe were unauthorized will be reviewed promptly. Report suspected account compromise immediately, preserve relevant records, and avoid using disputed credits or services while the review is open.
Outages and service credits
When a material outage substantially prevents use of a paid hosted service, QuibCo may provide an account credit, service extension, or refund when required by law. Courtesy credits and extensions are discretionary and do not create a guaranteed service-level agreement.
Creator earnings
Creator earnings and payouts are not currently enabled. Before activation, they will be governed by a separate creator agreement covering refund reserves, disputes, payout holds, taxes, chargebacks, and reversals.
How to request a refund
Submit a billing request through Support and include the account email, purchase date, amount, Stripe receipt or invoice reference, the item or plan, and the reason for the request. Do not send full card numbers or card security codes.
Approved refunds are sent to the original payment method. Bank and card processing times are outside QuibCo’s control. Submitting a request does not guarantee approval when the purchase is outside this policy.